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Q.

Can I program a second remote in addition to the first ?

A.

Hello JC, Yes you can have multiple remotes paired to the system. Thanks, Jessica Customer Service Manager

Q.

The red light on my remote control doesn’t go off, I just replaced both batteries in the remote & it’s still a solid red. How can I get it to go off?

A.

Hi, Mike, Generally that red light is an indicator of low battery; I would recommend testing those batteries to make sure they are good, and verifying that they are inserted correctly. If everything checks out, and that light still does not turn off, we can replace that remote under warranty for you! Regards, Amanda, Fortress Security Store

Q.

What external siren can I use with this to make it louder?

A.

Hello, Unfortunately our external sirens are not compatible with our Stand alone Guardian systems. Thank you, Fortress Security Store!

Q.

Can the guardian operate solely on Battery? Can the batteries be replaced?

A.

Hello Jason, The Guardian can run off solely on batteries and the batteries will need to be replaced at least once a year. Thanks, Jessica Customer Service Manager

Q.

My remote isn't communicating any longer...it lights up when I press,but is unable to control the device. I am super frustrated and tired. What can I do?

A.

Hello, we are sorry to hear you are having issues with your remote key fob. Have you tried to reprogram it? Thank you, Cecilia.

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