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FAQs

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General

Which Fortress alarm system do I have?

What are the differences between the systems?

What is a SIM card and how is it used with my Fortress alarm system?

How can I find the user manual for my alarm system?

How can I upgrade or switch to a different Fortress system?

SO2

What is the range of the wireless sensors and remote fobs/remote controls?

Is a phone line required for operation of the unit?

How long do batteries in the sensors last? How do I know if the batteries are low? Where can I get new ones?

What if the power goes out?

How do I set up the alarm so that it does not go off instantly when I open my front door (aka how do I set up a delay?)

Ani Security System

Where can I find the free mobile app for my Ani Alarm System?

Total Security

Where can I find the mobile app for my Total Security alarm system?

How can I find my Total Security panel's IMEI number?

How do I change the language settings on the Total Security main panel?

What are Zone Attributes and how do they work?

My Door/Window Contact Sensor is not working. What should I do?

Vea 3G/4G

How can I toggle the Siren Chirp on or off when the system arms and disarms?

Where can I find the mobile app for my Vea 3G/4G GSM system?

How can I find the IMEI number on my Vea main panel?

What are the AC power failure settings on the Vea panel?

Total Security WiFi

Where can I find the free mobile app for my Total Security WiFi system?

How can I connect my Total Security WiFi system to my land line phone?

How does the BUS bar on the Total Security WiFi panel work?

I cannot arm the system in Home mode when pressing the Arm button on the main panel. What should I do?

GSM

Why can't my GSM panel make or receive calls or texts?

Why is my GSM system alarming when I didn't arm it?

How can I find my GSM panel's IMEI number?

How can I get better cellular signal to my GSM panel?

How do I change the language settings on the GSM main panel?